These Terms & Conditions govern your use of Dasil Support Services and the provision of domiciliary care services in London. By accessing our website or engaging our services, you agree to these terms.

1. Service Overview

Dasil Support Services provides personalised care, companionship and practical support to help clients live safely and comfortably at home. Our services are designed around individual needs and may include personal care, dementia support, overnight care, live-in care and appointment support.

2. Booking and Care Plans

All services are arranged through a care assessment and written care plan. We will discuss your needs, preferences and any relevant medical information to ensure the right support is provided. The care plan may be updated as needs change.

3. Pricing and Payment

Service fees will be agreed before care begins. Payments are due according to the terms set out in your agreement or invoice. We accept payments by bank transfer and will provide clear details on payment schedules.

4. Cancellations and Changes

If you need to cancel or change a booking, please contact us as soon as possible. We will aim to accommodate adjustments, but short-notice cancellations may be subject to fees depending on staffing and care arrangements.

5. Client Responsibilities

• • Provide accurate information during assessment and update us when circumstances change.
• • Treat our staff with respect and allow access to your home when care is scheduled.
• • Inform us of any hazards, pets or changes that could affect service delivery.

6. Our Responsibilities

• • Deliver care that is safe, compassionate and aligned with the agreed care plan.
• • Ensure staff are trained, DBS-checked and supervised.
• • Communicate clearly and promptly about any changes to care or staffing.

7. Liability

Dasil Support Services will take reasonable care in providing services. We do not accept liability for losses arising from events outside our control or from circumstances where the client has not provided accurate information.

8. Intellectual Property

All website content, branding, images and materials are owned by Dasil Support Services. You may not reproduce or use our content without our written permission.

9. Privacy and Data Protection

We handle personal data in accordance with our Privacy Policy. By using our website or services, you consent to the collection and processing of your information as described there.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continued use of our website or services after updates means you accept the revised terms.

11. Governing Law

These terms are governed by English law. Any disputes arising from our services will be subject to the jurisdiction of the English courts.

Contact

If you have questions about these Terms & Conditions, please contact Dasil Support Services at info@dasilsupportservices.co.uk or call 07830 113231.